The position
If you are excited about growing with Hive and love operations, this might be the right position for you!
As an Operations Analyst, you will be working on the Customer Operations team based in the Berlin office. You have scope to grow in the Customer Operations team and learn how to build processes. As part of this role, you will have:
A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering
Analyze sales data to identify trends, opportunities, and areas for improvement, provide insights into process gaps
Get stuck into the analysis of Hive’s processes to identify improvement opportunities
Create and maintain operational dashboards for key stakeholders,, monitor key performance indicators ( KPIs ), and provide regular updates.
Clear and fast response to the operational teams in busy times and peak periods, supporting our Operations team across Europe and the UK
Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution
A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation
Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring.
Collaborate with the Central Operations team and ensure clean data availability.
Support the process engineers while driving change management with thorough documentation
Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving
Be ahead of trends in the logistics industry and apply them to daily operations at Hive.
The role of an operations analyst is a fundamental toolkit for developing your numerical skill set and building up on your operational knowledge in helping e-commerce brands with their operations.
Your profile
We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!
Enthusiasm to build an early-stage VC-backed company and reshape the logistics industry
Relentless drive and hands-on entrepreneurial mentality
Proficient with SQL and comfortable with using G-Sheets/Excel. Coding is a plus
Experience in designing, building, and executing new processes and being part of technical projects
Clear, professional, and informative written and verbal communication style
Excellent attention to detail, organization, time management, and prioritization skills
Entrepreneurial spirit with a proactive and hands-on mentality
Curiosity to dive deeper in to e-commerce operations and understand customer pain points
Excellent communication skills and a customer-centric mindset
Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
Fluent in English and one other language, either German, Spanish, Italian, or French
About us
We make better commerce operations for everyone.
Hive’s mission is to make commerce operations better - for brands, consumers and ops partners. Hive seamlessly combines powerful technology with a network of leading operations providers, saving commerce brands on average 17% on costs and generating up to 24% revenue uplift. All-in-one, through our Hive App. The Hive ecosystem spans the full operational chain. Started just in 2020, Hive already works with hundreds of the leading brands across Europe such as HOLY, mybacs and Inkster and has become the leading operations platform in Europe. Backed by acclaimed global investors including Tiger Global, Earlybird, Picus Capital, we are rapidly expanding our pan-European network with our newly opened fulfillment centers and offices in Berlin, Paris, Milan, Madrid and London.
At Hive, we believe fostering diversity in every team makes us a stronger company overall. We do not discriminate based on religion, skin color, nationality, gender, sexual orientation, age, marital status, or disability, and encourage applications from all backgrounds. We strive to create an inclusive workplace where everyone feels encouraged to be their true self and to grow professionally.
