The position
Do you love operations and are excited by the idea of shaping processes in a high-impact team? Join the Customer Operations team at Hive.
The Customer Operations team’s goal is to improve our customer experience and drive operational excellence. We do this by improving operational efficiency for our brands through automating periodic and manual tasks using SQL and machine learning.
You'll be at the heart of problem-solving, diving into challenges, uncovering insights, and shaping data-driven recommendations that empower our product and tech teams. Beyond solving immediate issues, you’ll delve into complex systemic issues, automate solutions, and deliver impactful strategies ready for integration into the Hive App.
Interested? Here’s what you can expect:
A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering
Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring
Get stuck into the analysis of Hive’s processes to identify improvement opportunities
Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution
A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation
Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving
If this role gets you excited, please apply with a cover letter detailing a time you used machine learning to improve a process!
Your profile
We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!
Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment
Initial experience in working on an operational topic (e.g. product development, supply chain, purchasing, lean services, manufacturing, etc.)
Exceptional analytical and quantitative problem-solving skills
Clear, professional, and informative written and verbal communication style
Ability to communicate complex ideas effectively, both verbally and in writing, in English. Another language, either German, Spanish, Italian, or French is a plus
Excellent attention to detail, organization, time management, and prioritization skills
Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
Relentless drive and hands-on entrepreneurial mentality
Basic knowledge of Excel, SQL, and other sources. Coding is a plus
Customer-related experience is a plus
About us
We make better commerce operations for everyone.
Hive’s mission is to make commerce operations better - for brands, consumers and ops partners. Hive seamlessly combines powerful technology with a network of leading operations providers, saving commerce brands on average 17% on costs and generating up to 24% revenue uplift. All-in-one, through our Hive App. The Hive ecosystem spans the full operational chain. Started just in 2020, Hive already works with hundreds of the leading brands across Europe such as HOLY, mybacs and Inkster and has become the leading operations platform in Europe. Backed by acclaimed global investors including Tiger Global, Earlybird, Picus Capital, we are rapidly expanding our pan-European network with our newly opened fulfillment centers and offices in Berlin, Paris, Milan, Madrid and London.
At Hive, we believe fostering diversity in every team makes us a stronger company overall. We do not discriminate based on religion, skin color, nationality, gender, sexual orientation, age, marital status, or disability, and encourage applications from all backgrounds. We strive to create an inclusive workplace where everyone feels encouraged to be their true self and to grow professionally.
