The position
As a Customer Support Specialist, you will be working onsite in our centrally located Berlin office.
As part of this role, you will:
- Join our team of Customer Support Specialists and have the opportunity to define and meet our customer goals, ensure the highest quality experience for our customers in a new city, and maintain existing relationships in the UK, Germany, France, Italy, and Spain!
- Front-line support: assisting all customers by delivering the best customer support possible, helping them to understand and solve operational challenges
- Proactively communicating to go above and beyond for our first customers in a new city
- Problem-solving technical issues and prioritizing: working with the tech team to build cases and prioritize them, ensuring our customers have a smooth resolution when it comes to technical bugs
- Ensuring all transactions through the app are smooth sailing by reviewing all orders, whilst improving these processes for scaling
- Analyze Hive customer processes to identify improvement opportunities, drive their implementation, and scale them globally.
- Be the voice of customers with the product and tech team, and work closely with these teams to design new processes as Hive evolves and grows.
"If this role gets you excited, please apply with a cover letter detailing a time you went above and beyond for a customer!"
About us
We make better commerce operations for everyone.
Hive’s mission is to make commerce operations better - for brands, consumers and ops partners. Hive seamlessly combines powerful technology with a network of leading operations providers, saving commerce brands on average 17% on costs and generating up to 24% revenue uplift. All-in-one, through our Hive App. The Hive ecosystem spans the full operational chain. Started just in 2020, Hive already works with hundreds of the leading brands across Europe such as HOLY, mybacs and Inkster and has become the leading operations platform in Europe. Backed by acclaimed global investors including Tiger Global, Earlybird, Picus Capital, we are rapidly expanding our pan-European network with our newly opened fulfillment centers and offices in Berlin, Paris, Milan, Madrid and London.
At Hive, we believe fostering diversity in every team makes us a stronger company overall. We do not discriminate based on religion, skin color, nationality, gender, sexual orientation, age, marital status, or disability, and encourage applications from all backgrounds. We strive to create an inclusive workplace where everyone feels encouraged to be their true self and to grow professionally.
